Returns & Refunds Policy

We want your child to love what arrives. If they don't (or it doesn't arrive the way it should), here's exactly how returns work — in line with the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

1. 30-day returns

You may return most unused, unopened items in original packaging within 30 days of delivery for a full refund or exchange — well beyond the 7-day statutory minimum. Simply WhatsApp or email us your order reference.

2. Faulty or damaged items

Under section 56 of the CPA, you're entitled to a repair, replacement, or full refund (your choice) for any item that is defective, unsafe, or not fit for purpose, within 6 months of delivery, at no cost to you. Contact us immediately with photos of the fault or damage and we'll sort it — no returns form, no fuss.

3. What can't be returned

• Items that have been used, assembled, or show signs of play wear
• Items missing original packaging where packaging is part of the product (e.g. collectible sets)
• Personalised or made-to-order items, unless faulty
• Gift cards

4. How refunds work

Once we receive and inspect your return, refunds are issued to your original payment method via Paystack within 5-7 business days. Delivery fees are refunded only if the return is due to our error (wrong item, fault, or damage).

5. Dropshipped items

Some products ship directly from our fulfilment partner's warehouse. Returns for these items are still handled entirely through GizmoCart — contact us, not the supplier, and we'll coordinate the return and refund on your behalf.

6. How to start a return

1. Email returns@gizmocart.co.za or WhatsApp us with your order number
2. We'll confirm eligibility and arrange collection or provide a return address
3. Once received and inspected, your refund or exchange is processed

7. Questions

We'd rather sort a return in one WhatsApp message than make you fill out a form. Reach us via the chat bubble on this site or our contact page.